Customer Satisfaction is highly important to Pat Walters and Sons, we make it a top priority.


Dear Doug,

I just wanted to let you know how pleased I am with the new furnace installation. Not only did you and your sub do your typical high-quality work with minimal impact to the house, but the outcome is even better than I expected. The heat in the house is far more even, esp. in the basement which used to be freezing in the winter. The unit is much quieter than the previous furnace and the thermostat is really quite impressive! I’ve already got it linked to my wifi and controllable from my iPhone.

Overall I am very happy with the result, thank you. Please also convey my thanks to the gentleman from Pat Walters who you brought out here to meet me to discuss how this would work. They did a great job.

Thanks again,

Dear Pat,

I am very pleased with my new furnace!

The two friendly workers did an excellent job. I was very much impressed with their skills and their hard work.

It was not an easy job getting that huge old furnace up from the basement and thru narrow doorways. They took great care not to scuff paint.

There was no clean up for me afterward.

Nat Edmunds


I purchased a new furnace and air conditioner from your company back in October and wanted to pass along some customer comments. After several less than positive experiences with other HVAC contractors, I am very pleased with the service I received from your company.

From your first visit, purchase, installation and one follow up service call, I feel that I received the highest quality and professional service possible. Every one of your employees was professional, competent and a pleasure to work with.

You are the first HVAC contractor who was completely honest with me about my old system and which new one was best for my home.

Talking to your employees it is clear that they all feel that they are treated well by their employer and subsequently are happy and do a great job!

I have already recommended your company to another person who needed a new furnace.

I hope you will continue to maintain your high standards of integrity in an industry that is lacking in this area.

Tom Demske
Chelsea, MI