Customer Satisfaction is highly important to Pat Walters and Sons, we make it a top priority.
Pat Walters Sons Htg A/C – 337 Customer Reviews – YPSILANTI, MI
Looking for a new air conditioner, furnace, or both? We highly recommend Pat Walters & Sons for furnace and air conditioning installation. They are a local company we found through Costco and could not be more satisfied. The sales people came out and assessed our situation and made their recommendation based on our actual space and needs. Once we signed a contract the work was done within a week. The installers were very conscious of keeping their mess to a minimum and working with very little disruption to our living space and surroundings (including our dog). We have had 2 follow-up messages since installation was completed checking to be sure that all is in working order and willing and ready to answer any questions that may have come up. In short, if looking for a mechanical contractor give them a chance to bid your job. You’ll be very impressed.
Carolyn T. in Ann Arbor
Below zero temps and our 10-year-old Lennox furnace began to falter. We were 2 years behind on maintenance, and we’d bought it from someone else. We decided to go local, we knew the Walters family business had been around for decades. I called and answered a few questions — what brand, how old, did it have a new filter, and what was it doing.
John came on time, found out what was wrong (dirty flame sensor) and told me what will happen when it acts up. He cleaned it, tested it, explained everything to me within the 1/2 hour and all the while was friendly and courteous. I will definitely call them next time.
L.R. in Ypsilanti
I just wanted to let you know how pleased I am with the new furnace installation. Not only did you and your sub do your typical high-quality work with minimal impact to the house, but the outcome is even better than I expected. The heat in the house is far more even, esp. in the basement which used to be freezing in the winter. The unit is much quieter than the previous furnace and the thermostat is really quite impressive! I’ve already got it linked to my wifi and controllable from my iPhone.
Overall I am very happy with the result, thank you. Please also convey my thanks to the gentleman from Pat Walters who you brought out here to meet me to discuss how this would work. They did a great job.
I am very pleased with my new furnace!
The two friendly workers did an excellent job. I was very much impressed with their skills and their hard work.
It was not an easy job getting that huge old furnace up from the basement and thru narrow doorways. They took great care not to scuff paint.
There was no clean up for me afterward.
I purchased a new furnace and air conditioner from your company back in October and wanted to pass along some customer comments. After several less than positive experiences with other HVAC contractors, I am very pleased with the service I received from your company.
From your first visit, purchase, installation and one follow up service call, I feel that I received the highest quality and professional service possible. Every one of your employees was professional, competent and a pleasure to work with.
You are the first HVAC contractor who was completely honest with me about my old system and which new one was best for my home.
Talking to your employees it is clear that they all feel that they are treated well by their employer and subsequently are happy and do a great job!
I have already recommended your company to another person who needed a new furnace.
I hope you will continue to maintain your high standards of integrity in an industry that is lacking in this area.